Tapping, shipping, bulk orders and returns. If yours isn't here, get in touch and we'll answer it ourselves.
Smart Fortune Cookie™ and Calming Pebble™
What makes the cookie and pebble “smart”?
Each one hides a little technology inside that talks to your phone. Rest your phone against it, no charging needed, and a message appears: a new fortune from the cookie each day, or a fresh calming mantra from the pebble every time you tap.
Do I need to download an app to use it?
Nope! No app, no batteries, no set-up. Just tap your phone on it and today’s message will pop up in your browser. That’s it!
How often do the messages change?
Fortune cookies: a brand new fortune every day. All fortunes are unique to each individual, so you and your friend won’t be reading the same ones.
Calming pebbles: a fresh affirmation every time you tap, whenever you need a little moment of calm.
Is it durable? Can I carry it with me?
Yes, each piece is handmade from clay and cured for strength, so it’s water-resistant and made for everyday life. The cookies also come as a keychain for on the go or a magnet for home or the office.
What’s included in my order?
Each one arrives in lovingly handmade gift packaging with a how-to guide inside. The cookie’s box even opens like a real fortune cookie.
Will it work with my phone?
It almost certainly will: if your phone can tap to pay, it can read your cookie or pebble too. iPhone XS and later read it automatically, and most Android phones do with NFC on. Learn more about how it works.
My phone won’t scan it. What should I do?
Don’t worry, it’s usually just about finding the right spot.
Yours came with a how-to guide, but if you’ve lost it, see how it works.
iPhone and Android phones read it slightly differently, so check your phone’s settings if needed. A thick phone case can also get in the way, so try without it.
Bulk orders
Can I order Smart Fortune Cookies™ in bulk for a wedding or event?
Yes! Smart Fortune Cookies™ are available in bulk for weddings and corporate events. Because each cookie is handmade and personalised, pricing depends on quantity and customisation.
For weddings, see our Wedding Favours page to explore options and personalisation.
For corporate gifting, visit our Corporate Gifts page to learn how you can personalise cookies for your team.
Please contact us to discuss quantities, customisation and pricing for your event.
Can I order Smart Fortune Cookies™ for corporate gifting?
Absolutely. Smart Fortune Cookies™ make thoughtful corporate gifts for employees. Each cookie can be personalised to include a custom message and heading. Learn more on our corporate gifts page or contact us for bulk pricing.
How long will it take to receive a bulk order?
Production times depend on quantity and personalisation. We recommend contacting us well in advance to confirm timelines for your wedding or corporate event.
Shipping
Is shipping free?
Shipping is free within Australia on orders of $100 or more.
Where do you ship to?
We ship to Australia, Canada, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, New Zealand, Philippines, Singapore, South Korea, Switzerland, Taiwan, Thailand, United Kingdom and Vietnam.
Would you love to have your country listed? Please let us know and we will see what we can do!
If your country isn't on the list, we can't ship there just yet.
How long does shipping take?
Domestic
For orders within Australia, please allow 2–5 business days for delivery to metropolitan areas, and 3–11 business days for delivery to regional areas (including WA and NT) after your order has shipped.
International
For international orders, delivery timeframes vary depending on your location and can take between 2 and 6 weeks to arrive. Even with these estimates, transit times may vary due to customs delays.
We don't offer express shipping at this time.
Do I have to pay customs fees, duties or taxes?
Goose & Pebble is not responsible for any customs fees, duties or taxes incurred on international shipments as these are the sole responsibility of the recipient. Should you require further information about your country’s laws on taxes and duties, please contact your local customs or relevant authorities directly.
Returns
What is your return policy?
We do not accept returns for change of mind. However, if an item arrives damaged, please contact us within 7 days of delivery with photos, and we will provide a solution for you.
My order has shipped to the wrong address!
If your order has been shipped to the wrong address, please contact us as soon as possible.
If the incorrect address was provided during checkout, we recommend reaching out to the local postal service or courier to see if they can redirect the parcel. Unfortunately, we cannot be held responsible for orders shipped to incorrect addresses entered by the customer.
If the error was on our part, we will work with you to resolve the issue and ensure you receive your items promptly. We kindly ask that you check all order details before checking out with us.
Newsletter
Do you have a newsletter offer?
Yes! Join our newsletter and a welcome treat lands in your inbox for your first order. You'll also hear about exclusive offers, new flavours and market dates before anyone else.
Still wondering?
Ask us anything, as we read and reply to every message ourselves.
Goose & Pebble acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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