FAQs
Fortune Cookies
What makes the Smart Fortune Cookie™ “smart”?
Each cookie contains hidden technology that interacts with your phone. Just rest your phone against it, no charging needed, and you’ll receive an inspiring new fortune daily.
Do I need to download an app to use it?
No app needed. There’s no setup or installation required. Just tap your phone to the cookie and a unique digital fortune will appear instantly in your browser.
How often do the fortunes change and are they personalised?
You’ll receive a new fortune every day, and each cookie delivers a unique stream of messages. No two people receive the same set, making it truly personal.
Is it durable? Can I carry it with me?
Yes, each cookie is handcrafted from clay and cured for strength, making it water-resistant and suitable for everyday use. The keychain version is great for on-the-go, while the magnet is perfect for home or office.
What’s included in my order?
Your Smart Fortune Cookie™ comes in a beautifully designed gift box that opens like a real cookie. Inside, you’ll find your cookie, a quick-start guide, and instructions for use.
Will it work with my phone?
If you’re not sure about your device, you can check the list of compatible mobile devices on Wikipedia.
I can't scan the cookie with my phone. What should I do?
If your phone isn't scanning, don’t worry it's usually just about finding the right spot.
Your cookie came with some handy instructions, but if you've lost them, here's the link to our step-by-step guide.
iPhone and Android devices are slightly different, so check your phone settings if needed. You might also want to remove your phone cover, as it can sometimes interfere with the signal.
Can I order Smart Fortune Cookies™ in bulk for my wedding?
Yes! Smart Fortune Cookies™ are available for bulk wedding orders. Because each cookie is handmade and personalised, pricing will vary depending on quantity and customisation. Please explore our wedding favours page or contact us to discuss your requirements.
Can I order Smart Fortune Cookies™ for corporate gifting?
Absolutely. Smart Fortune Cookies™ make thoughtful corporate gifts for employees. Each cookie can be personalised to include a custom message and heading. Learn more on our corporate gifts page or contact us for bulk pricing.
Bulk orders
Can I order Smart Fortune Cookies™ in bulk?
Yes! Smart Fortune Cookies™ are available for bulk orders for both weddings and corporate events.
- For weddings, see our Wedding Favours page to explore options and personalisation.
- For corporate gifting, visit our Corporate Gifts page to learn how you can personalise cookies for your team.
Please contact us to discuss quantities, customisation, and pricing for your event.
How long will it take to receive a bulk order?
Production times depend on quantity and personalisation. We recommend contacting us well in advance to confirm timelines for your wedding or corporate event.
Shipping
Where do you ship to?
We ship to Australia, Canada, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, New Zealand, Philippines, Singapore, South Korea, Switzerland, Taiwan, Thailand, United Kingdom, USA and Vietnam.
Would you love to have your country listed? Please let us know and we will see what we can do!
How long does shipping take?
Domestic
For orders within Australia, please allow 2-5 business days for delivery to metropolitan areas, and 3-11 business days for delivery to regional areas (including WA and NT) after your order has shipped.
International
For International orders, note that delivery timeframes vary depending on your location, and can take between 2 to 6 weeks to arrive. Please note that even with these estimates, transit times may vary due to customs delays.
*Please note that we do not offer Express Shipping at this time.
Do I have to pay customs fees, duties or taxes?
Goose & Pebble is not responsible for any customs fees, duties or taxes incurred on international shipments as these are the sole responsibility of the recipient. Should you require further information about your country’s laws on taxes and duties, please contact your local customs or relevant authorities directly.
Returns and Exchanges
What is your return policy?
We do not accept returns for change of mind. However, if an item arrives damaged, please send us an email at hello@gooseandpebble.com within 7 days of delivery with photos, and we will provide a solution for you.
My order has shipped to the wrong address!
If your order has been shipped to the wrong address, please contact us as soon as possible.
If the incorrect address was provided during checkout, we recommend reaching out to the local postal service or courier to see if they can redirect the parcel. Unfortunately, we cannot be held responsible for orders shipped to incorrect addresses entered by the customer.
If the error was on our part, we will work with you to resolve the issue and ensure you receive your items promptly.
We kindly ask that you check all order details before checking out with us.